(Q) Why am I having an issue with the website?
(A) Please ensure that you are using Internet Explorer. You may also need to try using compatibility mode in the browser.
(Q) What is DVRNS?
(A) Click here for a detailed answer.
(Q) What is DVR Naming Service?
(A) Click here for a detailed answer.
(Q) How do I choose a DVR name?
(A) The DVRNS service allows any name to be used for your DVR unless already chosen by another customer. Example names include James, James001, MyPetStore, Bob's Bait Shop, or an address such as 101 Main Street. The only restriction is the length of the DVR name, it must be limited to 16 characters. You should also remember the case sensitivity of the DVR name (upper and lower case letters).
(Q) Do I need a ".com" or ".net" extension following the name I choose for my DVR?
(A) No, the service is a private server and therefore does not require a public Internet name extension to the DVR name.
(Q) Where do I get the remote software?
(A) From the dealer whom you purchased the DVR.
(Q) My DVR is located behind a firewall; will this restrict me from using a DVRNS server?
(A) No, in this situation it simply means you will need to setup a router to permit the communication from the DVR to DVRNS server. Refer to the General Network Setup in the Technical Support section for additional information.
(Q) My DVR is connected to a router in my business along with several other computers; will this cause a problem when using DVRNS server?
(A) No, however it means you may need to "open" some ports within the router to permit the communication from the DVR to DVRNS server. Refer to the General Network Setup in the Technical Support section for additional information.
(Q) My DVR returns an error code when attempting to contact the DVRNS server, what does this mean?
(A) When entering no name or a name already registered on the DVRNS server DVRNS server, an error message will be displayed. Refer to the Troubleshooting - Connection Errors section for additional information.
(Q) What is a DVRNS server?
(A) Our DVRNS server or DVR Naming Service is a proprietary or private DDNS for Digital Video Recorders (DVRs). Click here for a detailed answer.
(Q) Can I use a domain name or static IP address along with DVRNS server?
(A) Yes
(Q) Can I use it in a NAT (Network Address Translation, Internet sharing) environment?"
(A) Yes, but you must have the following steps configured correctly.
Note: The DVR cannot be double NAT'ed, i.e., router on a router operation is not allowed.
(Q) How do I determine my Gateway, DNS IP address or my network settings?
(A) Open a command prompt and type IPCONFIG /ALL from a computer on the DVR network.
(Q) How do I setup the RASplus software to connect.
(A) Click here for instructions.
(Q) How do I put the DVR name into the DVR?
(A) After the DVR LAN page has been setup and saved follow these steps.
(Q) How do I update my billing information?
(A) Click here for instructions.