Troubleshooting Connection Errors

Error Message: Connection Time Out

This is received when there is no response from a network device. In most cases this needs to be corrected by troubleshooting a the DVR location.

Error Message: Remote Host Does Not Respond

This is typically received when there is not an acceptable response from the DVR location. This error message is similar to connection time out.

Error Message: No server running

This is received when a network device has responded but the software did not get an appropriate response to the connection request. In most cases this error message is received because a firewall is preventing connection. The firewall could be an installed program on the remote PC or it could be inside of a networking device such as a router.

Error Message: Invalid user ID or password

This is received when the password in the remote software does not match the password in the DVR. The password used when creating the remote site must match the password in the DVR.

RASplus Remote Software – DVRNS Error Messages

Connection Failed to DVRNS Server

Unable to connect to the DVRNS server.

Incompatible Product Version

Remote software needs to be updated

No DVR

DVR Name is not registered and can’t be found on the DVRNS server.

IRAS Remote Software – DVRNS Error Messages  

Error Code 1 - Network Error. Check the network connection on the PC running IRAS.

Error Code 2 – Unable to connect to the DVRNS server.

Error Code 201 - DVR Name is not registered and can’t be found on the DVRNS server.

Error Code 202 - DVRNS Server Error.

Error Code 3 - Network Protocol Error.

Error Code 4 - Network Packet Error.

Error Code 5 - Network Packet Error.